Refund and Returns Policy

The Spider return window

A weekend does not eat into the window. Tell us inside the window and the return itself can be later. The return window is a full month from the day it arrives. We photograph what comes back, so there is no argument later. Thirty days, counted from delivery, no questions asked. This is true of the whole Spider catalogue. We charge no restocking fee on spider hoodie coupon code, whatever the reason for the return.

Condition of returned Spider pieces

Original packaging helps but is not a condition of return. Keep the tags on until you are sure; that is all we ask. The piece needs to be unworn, unwashed and still tagged. Signs of use beyond trying it on reduce what we can refund. Send it back the way it arrived: tags on, no wear. That holds across every Spider range we carry. Refunds on spider hoodie coupon code go back to the card that paid, not to store credit.

How to start a Spider return

Tell us at [email protected] what you are sending back and why. Items must be unused and in their original packaging. Ask at [email protected] and we tell you exactly where to post it. Start a return by emailing [email protected]; we reply with instructions. Write to [email protected] with your order number and we send a label. Nothing about a Spider order works differently. We would rather take spider hoodie coupon code back than have it sit unused in a wardrobe.

Refunds

Refunds go back to the original payment method within five working days. Your bank adds its own delay, usually two to five days. Refunds are processed the day the parcel is checked in. Nothing shortens the window, including a sale price. We refund in the currency you paid in. The same applies to every Spider order we handle.

Exchanges

Keep the receipt from the carrier until the refund lands. Ask for an exchange and we hold the replacement while yours travels. If the piece you want has gone, we refund rather than substitute. If it is only the size that is wrong, we swap it rather than refund. Exchange or refund — you choose, and both cost you nothing. Every Spider order we take is handled this way.

Damaged or wrong Spider pieces

Drop-off points are usually faster than a collection. We would rather send the right size than take the sale back. Exchanges work the same way: tell us the size you want instead. Money is returned within a week of the item arriving here. Size swaps are free within the same window. It is the same for every Spider piece on the site.

Postage

One message to [email protected] is enough to open a return. Exchanges can be made once; after that it is a refund. We send the return label, you do not pay for it upfront. Refunds are processed as soon as the return is checked in. We can only take back items in the condition they left us. This is true of the whole Spider catalogue.